Return Process Overview

You have 14 days to return an item after receiving it. For the return to be accepted, the item must be unused, undamaged, and in its original condition with the packaging intact. This applies to all parts, including biomass boiler spare parts and BELIMO products. A proof of purchase is required for a smooth return process.

To initiate a return, simply email us at info@ecospares.co.uk. We’ll provide you with the necessary instructions. Returns should be sent to:

Eco Spares
19 Kingsway West
Penwortham, Preston
Lancashire, PR1 0JA
United Kingdom

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Returns for BELIMO Products (B2B Customers Only)

For B2B customers who have purchased BELIMO products, the return process is slightly different. We understand the importance of returning parts that may not be suitable for your needs. Here’s the process for BELIMO returns:

• Return Window: BELIMO products can be returned within 6 months of the original order date. Returns requested after six months will not be accepted.

• Return Conditions: Products must be in new, unused, and resaleable condition with all original packaging, accessories, and documentation intact.

• RMA Number: You must obtain a Return Material Authorization (RMA) number from Eco Spares before shipping the goods back. Unauthorised returns will be refused.

• Restocking Fee: A standard restocking fee of 15% will be deducted from the refund or credit note. Additional charges may apply if there are missing items, damaged packaging, or the need to re-box the product.

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Items Not Eligible for Return

Some items are not eligible for return due to their nature or conditions of use. These include:

• Used Components: Parts that have been installed, altered, or used are not eligible for return.

• Extreme Temperature Exposure: Products like lambda sensors, burner grates, and ignition elements that have been exposed to extreme temperatures are generally not returnable. This is due to damage caused by conditions outside the manufacturer’s design specifications.

• Custom Orders: Specially ordered or custom-made products are not eligible for return.

For items used in environments that exceed the manufacturer’s recommended specifications, such as extreme temperatures or humidity, we will not accept returns for damage caused by these factors.

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Damages, Defects, or Incorrect Items

Please inspect your order immediately upon receipt. If the item is damaged, defective, or if you received the wrong product, contact us at info@ecospares.co.uk within two business days. Provide us with photographic evidence of the damage or error, and we’ll evaluate the issue.

For verified claims, we will arrange for replacement, rectification, or refund at no additional cost to you. Our goal is to make sure you are fully satisfied with your purchase.

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Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund using the original payment method within 10 business days. Please note that the time it takes for your bank or credit card company to process and post the refund may vary.

If 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@ecospares.co.uk.

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Customer Satisfaction Guarantee

At Eco Spares, we aim to provide a seamless experience for our customers. We understand that returning products can be a hassle, but we make it as simple as possible. From biomass boiler spare parts to BELIMO products, we ensure that our return process is clear and fair. Our customer service team is always available to assist with any return or refund queries.

We are committed to providing top-quality products that meet your heating system needs. Whether you're purchasing parts for regular maintenance or making a one-time purchase, we want you to have complete confidence in the products you buy from us.

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Why Choose Eco Spares?

• High-Quality Parts: We offer genuine, manufacturer-approved biomass boiler parts and BELIMO products, ensuring reliability and performance.

• Easy Returns: Our return process is simple and transparent, designed to make the process as easy as possible.

• Expert Customer Service: We offer expert advice and support to ensure you get the right parts for your heating system.

• Fast, Reliable Delivery: We provide next-day delivery for many parts, ensuring you get the products you need without delay.

For information about biomass services, please visit our sister website Tisigo.co.uk.

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