Refund policy

For biomass boiler spares

You have 14 days to return an item after receiving it. Just make sure it’s unused, undamaged, and in its original condition. Don’t forget to keep your receipt or proof of purchase. To start a return, simply email us at info@ecospares.co.uk. Returns should be sent to: ECOSPARES, 19 Kingsway West, Penwortham, Preston, Lancashire, PR1 0JA.

Please note that items used in environments with extreme temperatures are generally not eligible for return. The conditions of use may extend beyond the manufacturer's design specifications, and such variations are beyond their control. Specifically, components like lambda sensors, burner grates, and ignition elements may incur damage when exposed to temperatures exceeding their intended operational limits. Such damage often results from an underlying issue with the appliance rather than a fault in the manufacturing process. Therefore, returns for these items will not be accepted in cases where damage is linked to misuse or external factors beyond the manufacturer's specifications.

ECOSPARES Returns & Refunds Policy – Belimo Products (B2B Customers Only)

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1. Scope of this Policy

1.1 Ecospares.co.uk is a business‑to‑business (B2B) platform.
  a) All purchasers must hold an approved trade account.
  b) All prices displayed are exclusive of VAT.
1.2 This policy applies only to Belimo‑branded products purchased directly from Ecospares.co.uk.
1.3 Nothing in this policy limits any statutory rights that may apply where the buyer is a “consumer” under UK law; see section 7.

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2. Return Window

2.1 Belimo products may be returned within 6 months of the original order date.
2.2 Returns requested after six months will not be accepted.

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3. Return Conditions

3.1 Products must be received in new, unused, and resaleable condition, complete with all original packaging, accessories, and documentation.
3.2 A Return Material Authorisation (RMA) number must be obtained from Ecospares before goods are shipped back. Unauthorised returns will be refused.

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4. Restocking Charge

4.1 A standard restocking fee of 15 % of the invoiced product value will be deducted from any refund or credit note.
4.2 Where inspection identifies missing items, damaged packaging, or the need to re‑box, additional charges (above 15 %) will be applied to cover actual remediation costs.
4.3 Our Technical Department will confirm any surcharge in writing within five business days of inspection.

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5. Shipping Costs

5.1 Outbound delivery charges are non‑refundable unless Ecospares dispatched an incorrect item.
5.2 Return carriage is the customer’s responsibility and risk, except where section 5.1 applies. We recommend using an insured, trackable service.

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6. Damages, Defects, or Incorrect Items

6.1 Inspect all deliveries immediately.
6.2 Report any defect, damage, or shipment error to info@ecospares.co.uk within two business days of receipt, quoting the order number and providing photographic evidence where possible.
6.3 Where a claim is validated, Ecospares will arrange rectification, replacement, or refund at its discretion and at no cost to the customer.

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7. Refunds

7.1 Once returned goods pass inspection, we will issue a refund or credit note within ten business days via the original payment method.
7.2 Please allow your bank or card provider additional processing time.
7.3 If 15 business days have elapsed since our confirmation of refund approval and no credit is visible, contact info@ecospares.co.uk.

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8. Statutory Rights and Consumer Purchases

8.1 This policy is designed for B2B transactions where the buyer is acting wholly or mainly within their trade, business, craft, or profession.
8.2 If you purchase as a “consumer” for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may have a 14‑day cooling‑off right and protection from restocking fees within that period.
8.3 Nothing in this policy affects consumer rights under the Consumer Rights Act 2015, including the right to reject faulty goods within 30 days.
8.4 Where consumer legislation applies, those statutory provisions take precedence over any conflicting term herein.

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9. Legal Compliance Statement

• Restocking fees for B2B sales are lawful in the UK provided they are clearly disclosed, proportionate to the trader’s genuine costs, and not a penalty.

• By limiting the fee to 15 % (subject to higher charges only where objective re‑conditioning costs arise) and by communicating this fee prominently before contract formation, Ecospares meets the transparency requirements of the Consumer Rights Act 2015 (in respect of any consumer purchasers) and the fairness test under the Unfair Contract Terms Act 1977.

• For purely B2B contracts, the Consumer Contracts Regulations’ 14‑day “cooling‑off” provisions do not apply; therefore the fee is permissible.

• On the information available, the policy is legally compliant. Should your customer base expand to include individual consumers or sole traders purchasing outside their business, you must ensure those customers receive the statutory protections outlined in section 8.

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10. Policy Updates

Ecospares reserves the right to amend this policy. Any changes will be published on Ecospares.co.uk and will not affect orders placed before the amendment date.